iDeo Mantenia · Infrastructure and support
IT Outsourcing: Your External IT Department in Spain
Hiring and retaining in-house IT staff in Spain is expensive and challenging. Our IT outsourcing service provides qualified, English-speaking technicians—on-site at your Spanish offices or remote—for the precise hours you need, without the overheads of direct employment. We're your IT hands on the ground, with nationwide coverage.
Includes
- 01
Dedicated On-Site Technicians
Systems, desktop support, or helpdesk engineers available at your Spanish locations, full-time or part-time.
- 02
Backed by Our Full Team
Your assigned technician is supported by our entire expert team: second-level engineers, specialists, and on-call staff for escalation.
- 03
Absence and Peak Load Cover
We cover staff holidays, sick leave, and peak workloads, ensuring your IT operations in Spain continue uninterrupted.
- 04
Tailored Technical Profiles
We select the right engineer for your specific systems: Windows Server, Linux, virtualisation, networking, or user support.
- 05
Clear SLAs and Reporting
Benefit from transparent Service Level Agreements and regular reports on activity, incidents, and proposed improvements.
- 06
Fully Scalable Support
Easily scale your dedicated support up or down as your workload changes, without the complexities of direct hiring.
Frequently asked questions about the service
- How is IT outsourcing different from a standard IT maintenance contract?
- A maintenance contract covers the management and support of your infrastructure under an SLA. Our outsourcing service goes further by providing dedicated technical staff who integrate with your team, working the specific hours you need.
- Can I combine IT outsourcing with 24/7 support?
- Yes. Both are part of our iDeo Mantenia services and can be contracted together or separately. You'll have a single point of contact and one consolidated invoice.