Managed cyber security services for your business in Spain

Managing IT for offices or sites in another country presents unique challenges. From language barriers to logistical complexities and ensuring consistent security standards, you need more than a supplier; you need a dependable local partner. As an established IT support company with nationwide coverage, we bridge that gap. We act as your expert 'IT hands in Spain', providing the skilled, on-site and remote support necessary to keep your operations running smoothly and securely.

Our team, fluent in English, Spanish, and other languages, integrates seamlessly with your central IT department. We handle everything from initial setup and structured cabling for a new office to ongoing maintenance and emergency support, documenting every action for your records. This allows your UK-based team to maintain full visibility and control without the overhead of managing a remote workforce or relying on unvetted local contractors.

Effective security is not a single product, but a multi-layered strategy. Our managed cyber security services are built on a comprehensive framework designed to protect your business from every angle. We go beyond just selling software licences; we actively manage, monitor, and maintain your defences, ensuring they are always effective against evolving threats. This proactive approach minimises risk and provides the stability needed for your Spanish operations to thrive.

Our service is built on several key pillars that work together to create a robust security posture. By entrusting your security to us, you gain a partner dedicated to safeguarding your business, allowing your team to focus on strategic initiatives rather than day-to-day security management.

• Managed Firewall and Network Security to control traffic and block threats.
• Proactive Endpoint Protection for all your servers, laptops, and devices.
• Secure, Tested Backups and Disaster Recovery planning for business continuity.
• Identity and Access Management to ensure only authorised users access your systems.
• Cyber Security Awareness Training to empower your staff, the first line of defence.
• Regular security assessments and reporting to maintain compliance and visibility.

Your network perimeter is a critical line of defence. We specialise in the deployment and ongoing management of business-grade Firewalls, including solutions from leading vendors like Fortinet. Our role isn't just to install the device; we configure policies tailored to your business needs, monitor traffic for suspicious activity, and manage all firmware updates and patches to protect against the latest vulnerabilities.

Our Firewall maintenance model is designed for transparency and budget predictability. We offer a fixed monthly fee per device which includes unlimited remote support, on-site interventions, and travel time. This means you get expert help whenever you need it without worrying about escalating costs. Hardware, parts, and vendor software licences are handled separately, giving you a clear view of your investment.

With hybrid working models and an increasing number of devices connecting to your network, endpoint security has never been more critical. Our service extends protection to every server, computer, and mobile device your team uses in Spain. We deploy and manage advanced endpoint detection and response (EDR) solutions that go far beyond traditional antivirus software.

These systems continuously monitor for threats, detect malicious behaviour, and enable rapid response to contain any potential breach. By managing this centrally, we ensure every device, whether in the office or remote, adheres to your company's security standards. This unified approach simplifies management for your UK IT team and ensures there are no weak links in your security chain.

A backup is only useful if it's recoverable. We implement and manage robust backup and disaster recovery solutions that ensure your data is safe and your business can continue operating in the event of an incident, such as a hardware failure or ransomware attack. We don't just 'set and forget'; we regularly test the integrity of your backups and perform trial restores.

This rigorous testing process verifies that your data can be recovered quickly and completely when you need it most. Our business continuity planning helps you define recovery time objectives (RTOs) and recovery point objectives (RPOs) that align with your operational needs, giving you and your stakeholders confidence that your Spanish operations are resilient.

Technology alone cannot solve every security challenge. Your employees are a crucial part of your defence, and empowering them with knowledge is one of the most effective security measures you can take. We provide cyber security awareness training to help your staff in Spain recognise phishing attempts, use strong passwords, and follow best practices for data handling.

We lead by example in this area. Our own offices are secured with biometric access controls, a tangible demonstration of our commitment to a strong security culture. By embedding this awareness into your team's daily routines, we help transform your staff from a potential vulnerability into a proactive line of defence, significantly reducing the risk of human error leading to a security breach.

While security is paramount, it's just one part of a functional IT infrastructure. As a comprehensive IT partner, we offer a wide array of services to support every aspect of your Spanish sites. If you're opening a new location, we can manage the entire process, from designing and implementing a full structured cabling installation to setting up a reliable business Wi-Fi network. Our experience includes complex projects like the Wi-Fi bridge we deployed at Mercamadrid to connect separate facilities.

Our expertise also extends into more specialised areas. For retail clients like Place IN, we manage nationwide point-of-sale (PoS) system deployments and provide ongoing field service support. In the industrial sector, we have delivered complex projects involving industrial automation, integrating ERP, CRM, and GPS systems with factory floor processes for a major meat processing company. Whatever your needs in Spain, we have the skills to deliver.

For businesses with specific uptime requirements, such as the 24/7 model of the Basic-FIT gym chain, we can provide optional, contract-based 24-hour support services to ensure your critical systems are always available.

Coordinating with multiple vendors in a different country is inefficient and complex. When you partner with iDeo, you get a single, dedicated point of contact for all your IT needs in Spain. Our project managers and senior technicians are fluent in English and act as a direct liaison with your UK team, ensuring nothing is lost in translation.

We believe in total transparency. Every intervention, whether remote or on-site, is fully documented and accessible to you. This provides a complete service history and ensures you have full visibility of the work being done on your behalf. With over 800 clients and a €7.9 million portfolio of managed technology, our processes are proven to deliver reliable and accountable managed IT services.